Bad customer service

I went to FNB Main St in Jo'burg twice to close my business account on 4&11 Feb 20115. Esther Ndlovu informed me to contact Randburg. She called numerous times without any answer, until she spoke to Phillip Tsoeu - BRM, who said I must come to Randburg. She told me that he (Mr Tsoeu) is very busy and he is the only person authorized to close accounts. I enquired why one person is authorized to close accounts, and she told me that is policy of the bank there is nothing more she can do but to wait. She gave me the contact number of Randburg, only to find out later that it was the call centre number.<br> <br> On 02/19/2015, I later decided to ring the business Call Centre ***) to see if I can get help, cos I was accruing bank charges for an account I wanted to close because of one person (Mr Tsoeu)