MR
Mduduzi R
1 reviews | Active since Jun 2014
18 Sept 2023, 13:34
Bad customer service
I am having a problem with FNB short term insurance Their client bumped my car in May 2023 and gave me a reference number (MAT 17368) to submit my claim. Since I have submitted my claim, they never fixed my car. i have been told to submit Three quotations, photos of the damage, vehicle registration, banking details and a letter that is confirming that i am not claiming from my insurance of which I have submitted all those document five times already. Even today my car is not fixed, and their attorneys keeps telling me that they are still validating the documents and it has been two months they are doing that.
All I needed them to do is to fix my car and all I am getting is to be sent from pillar to pillar.
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Mduduzi R's updateReviewer Update
12 Oct 2023, 14:48Hi Precious
Thanks for your assistance, as I had mentioned that your attorneys are playing a delay tactic because they are sending me from pillar to post.
Remember they had confirmed that they received everything on the 21 September 2023, after that there was no communication and there was no update. I sent a follow up email again to the 03 October 2023 and there was no response. I sent another follow up email on the 11 October 2023 then today they decided to reply to that email saying that I must send them the pictures of the damaged car, now for the sixth time.
Are you guys prepared to fix my car or what?
Thanks for your assistance, as I had mentioned that your attorneys are playing a delay tactic because they are sending me from pillar to post.
Remember they had confirmed that they received everything on the 21 September 2023, after that there was no communication and there was no update. I sent a follow up email again to the 03 October 2023 and there was no response. I sent another follow up email on the 11 October 2023 then today they decided to reply to that email saying that I must send them the pictures of the damaged car, now for the sixth time.
Are you guys prepared to fix my car or what?
MR
Mduduzi R's update12 Oct 2023, 14:48
Reviewer Update
Hi Precious
Thanks for your assistance, as I had mentioned that your attorneys are playing a delay tactic because they are sending me from pillar to post.
Remember they had confirmed that they received everything on the 21 September 2023, after that there was no communication and there was no update. I sent a follow up email again to the 03 October 2023 and there was no response. I sent another follow up email on the 11 October 2023 then today they decided to reply to that email saying that I must send them the pictures of the damaged car, now for the sixth time.
Are you guys prepared to fix my car or what?
Thanks for your assistance, as I had mentioned that your attorneys are playing a delay tactic because they are sending me from pillar to post.
Remember they had confirmed that they received everything on the 21 September 2023, after that there was no communication and there was no update. I sent a follow up email again to the 03 October 2023 and there was no response. I sent another follow up email on the 11 October 2023 then today they decided to reply to that email saying that I must send them the pictures of the damaged car, now for the sixth time.
Are you guys prepared to fix my car or what?