bad customer service

Firstly, I’m irritated every month I have to complain about one thing

Fnb still owes me R1035 of Charges in October, in November had another charge. They told me these debit orders are stopped but I still see that they still debit with the same reference clearly, they were never blocked. I asked the agent to close my account on the 24th and reopen another one but still waiting even today. Today I was on queue in chats for quite some time when I spoke to an agent she said she is reading my previous chats as I was disconnected but he decided to transfer me to bank card disputes for what reason I don’t know. Now I have been trying to get through to Debit order disputes since 11:25 still in queue. No this is not acceptable, I wat my money Bank will probably close this account even move to another bank, I won’t tolerate this. I want my money by the end of business day