Bad customer service

I submitted my application on the 30th of April 2025, I received numerous phone calls for verifications and I was promised that the application will be finalised quickly. I then contacted the bank via secure chat on the 06th of May and I was informed that my application was escalated for urgent feedback and will receive a feedback before the end of the day. I did not receive any feedback and I again decided to contact them via the secure chat channel on the 07th where I was told that the turnaround time is 24 to 48 hours. I contact them again today and was told that the application is still in process. I am starting to loose trust in the bank and it seems like the clients are not taken seriously. I requested an email address where I can log a complaint and I was even given an incorrect email address ***. i need an urgent feedback on my application.