Bad customer service

Sunday, 09/06/2024 @09:11 i get an sms "Your online banking profile has been blocked to prevent *****. Please run an antivirus scan on your PC and visit a branch to reset your login details". NO reason provided why y online banking/app was blocked. I then logged a call back request and got a call from *** at 13:11 lady i forgot her name yesterday who shouldn't have wasted our time by calling me cause she was very unhelpful. Where do you get this people, it's like they no longer want to work or simply missed the "customer service, good experience memo" All i want is a service 1. I want my bank confirmation letter 2. I want to know if all my accounts are safe and not compromised seeing i can't access the app and will only be able to fix FNB mess when I'm off. i work far leaving the house in the early hours of the morning and returning back home after 19:00 if I'm lucky. No malls in my area and its even worse cause I'm using public transport. Can someone assist me urgently with my request as I've really ran out of patience.