Bad Customer Service

There was an unauthorized transfer made from my cheque account earlier this afternoon. I made a call to get this mess cleared, instead I have been thrown from pillar to post. I have been on the line for a good 40 minutes and not even a single consultant could assist me. I have been transferred from General Enquiries to Revolving Credit Loan department to Premier Banking etc with no help.<br> All I want is this mistaken to be corrected but instead these people are adding stress on what I have already. To top it off, its FNB that made this transfer on something I don't even know.