Bad customer service

This is what happened to me.<br> <br> I stopped at the ATM machine on my way home after work to draw a few rand to pay my workers wages, and my card get stuck in the machine. <br> <br> A message flashed on the screen that I need to immediately contact my bank.<br> HERE IS THE THING... I get told by the help desk that they have assisted me in cancelling my card ( Does not sort wages problem) and they can courier another card to me.<br> <br> It has now been three weeks that I have been without a card.<br> <br> Yesterday a courier guy came to deliver, but because he deemed my copy of id not suitable for him he refused delivery. As we were experiencing load shedding, I could not make another copy.<br> <br> NOTE.... The gentleman was rude and had no customer relations training, even some of my customers commented on his rude and unfriendly behavior !<br> <br> He refused to use his imaging device to record my original id book ,although the device is used to make a copy of my proof of residence. Sadly his lack of customer service and blunt behaviour has now caused me to seriously concider moving to another bank...Ps as interim emergency measure I opened another account at Capitec on a SUNDAY , took 15 min to get a card !!!