JP
John P
1 reviews | Active since May 2019
29 Jul 2019, 10:21
Bad customer service
Since I lodged a complaint on the 15th May 2019 they promise to get back to me within six weeks but that didn't materialize. I tried to send emails to the person(Mpho Mashashane) assigned to that matter with no response and the Telephone number ***) is not working. I really curse the day I started doing business with FNB.
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FNB (First National Bank)'s replyOfficial
29 Jul 2019, 11:27Good day John Mogale Pilusa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply29 Jul 2019, 11:27
Official
Good day John Mogale Pilusa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***