Bad customer service

I visited an FNB branch in Motherwell Port Elizabeth to apply for a new card, as well as a bank statement. The card was issued fine, however the consultant refused to issue me with a bank statement. She directed me to the ATM stating that her computer does not issue statements(which was a lie), she also stated that I needed to deposit cash in my account because the statement will not be issued if my account has a debit balance(which was another lie). Why direct me to an ATM when she has the function on her desktop? Mind you the ATM that she was referred me to had a queue of about 20 people. I did not mind paying for the statement if she were to issue it in the branch, I did not have the time to go to the ATM queue.