Bad customer service
FNB customer service is a joke, ask for a refund after my wife by accident payed monies into the wrong account with FNB, my loan account. So all documents was send and refund will be from a FNB to an FNB account. It is now 11 working days after on the 6th I was told by email the refund was submitted. Now your wonderful customer service said sorry nothing was done and need to wait another 5-7 working days. I am glad I left FNB and I will advice my wife to do the same. Let me see if FNB will respond to this matter.
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Replies (2)
FNB (First National Bank)'s replyOfficial
20 May 2019, 10:32Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 May 2019, 10:32
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
's updateReviewer Update
20 May 2019, 10:47Good day
Thank you for the response.
The customer service person emailed me from the 6th of May that the refund was submitted.
Every time I ask for feedback I get excuses back that the refund will take longer. Then the person said today we just need to phone again. Phoned again and was told the new person will submit the refund and need to wait again. Where is the customer service and 11 working days to refund monies from a FNB to FNB account. This is really bad service.
Kind regards,
Rudolph Burger
***
Thank you for the response.
The customer service person emailed me from the 6th of May that the refund was submitted.
Every time I ask for feedback I get excuses back that the refund will take longer. Then the person said today we just need to phone again. Phoned again and was told the new person will submit the refund and need to wait again. Where is the customer service and 11 working days to refund monies from a FNB to FNB account. This is really bad service.
Kind regards,
Rudolph Burger
***
's update20 May 2019, 10:47
Reviewer Update
Good day
Thank you for the response.
The customer service person emailed me from the 6th of May that the refund was submitted.
Every time I ask for feedback I get excuses back that the refund will take longer. Then the person said today we just need to phone again. Phoned again and was told the new person will submit the refund and need to wait again. Where is the customer service and 11 working days to refund monies from a FNB to FNB account. This is really bad service.
Kind regards,
Rudolph Burger
***
Thank you for the response.
The customer service person emailed me from the 6th of May that the refund was submitted.
Every time I ask for feedback I get excuses back that the refund will take longer. Then the person said today we just need to phone again. Phoned again and was told the new person will submit the refund and need to wait again. Where is the customer service and 11 working days to refund monies from a FNB to FNB account. This is really bad service.
Kind regards,
Rudolph Burger
***