MD
Martinigue D
1 reviews | Active since Jul 2013
16 May 2019, 07:16
Bad Customer Service
So after my last review about FNB I received an sms from them with Ref:- ********** ,stating that a complaint has been lodged to the relevant department. This is due to my last complaint of Ref:- ********** ,which has still not been cleared. Yesterday FNB deducted my account again with no warning,they deducted R673.04 and R491.50 even though I was promised a refund of a R1000. Not just that their Loan department has still not gotten back to me either with changing my payment dates. I am now really considering on changing banks. What makes me more angry is that they just say sorry for the inconvenience Sir, but they don't think of the financial strain they put on you for the problems they caused.
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Replies (2)
FNB (First National Bank)'s replyOfficial
16 May 2019, 10:00Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply16 May 2019, 10:00
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
MD
Martinigue D's updateReviewer Update
17 May 2019, 07:02Ja you have been responding but haven't lived up to your slogan of "How can we help you"
MD
Martinigue D's update17 May 2019, 07:02
Reviewer Update
Ja you have been responding but haven't lived up to your slogan of "How can we help you"