1 reviews | Active since Feb 2016
Bad Customer Service
A merchant charged my account without my consent. I immediately tried to reverse the charged on FNB's app. Their system was offline. They asked me to contact a number during office hours. I had to wait for the next day to make contact with FNB. By then the merchant had already started the process of reversing the funds into my account. FNB then charged me a fee for the merchant taking the money and insufficient funds. I contacted them regarding the fee but all they do is SMS to say the merchant has refunded the money. So FNB is going to still charge me for their system being offline? I have asked FNB to make contact but all they do is send the same sms about the merchant refunding the money. Nothing about their charge for their system being offline.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)