bad customer service

I have still not got any joy from FNB. I did get a call back but to date, my issue has not been resolved. I was told i have a block from the ***** division, when i call them they tell me there is no block. Can somebody please assist as i think your call agents don't have a clue what they are doing. I would appreciate if you go back and listen to all the recordings of my conversations with your agents and you would know why i am so upset with FNB