Bad Customer Service

My query is not yet resolved. I am getting irritated by the level of service I'm getting. Every time I go to the branch (Guguletu) I get told I'll receive my refund after 24hrs, it's 5 days later now, still not resolved. Went to the branch again yesterday and Katlego again told me I'll be refunded after 24hrs. How many 24hrs should I wait for?

I then received an sms from a person named Preven, also stating I'll be refunded after 24hrs.

What happened is, I took one of their phones, which I had to pay R1500 up front and an installment of R139 pm for 24 months. When I got home I noticed that the phone has been saying "emergency calls only", it didn't want to read simcards, I continued using the phone (using wifi instead) regardless hoping that as the day goes by it will eventually be able to read the simcard. A day after the ohine just went off on me, didn't want to charge even.

The following day I decided to go to the branch and they told me they do apologize as this was their fault, they blacklistled the phone as it was reported as ****** by the branch, I then questioned the situation to a point where I was fed up and we ended up agreeing that I'll get a refund instead. I've been waiting for my refund since Wednesday, yesterday they then promised that by 14h00 today the money would reflect on my account but there's nothing.

ReferenceRd ********** 22297~1