BAD CUSTOMER SERVICE

Hi Im so not satisfied by FNB's customer service,on the 27th October there was R2000 withdrawn from my account at FNB ATM Maponya Mall, how i dont know because my limit is R3000.00 and have already reached my daily limit,then on the 5th November i went to the Maponya Mall branch to query this, and was helped by Nicholas and was told to wait for 14 days then will get the money back to my account,14 days passed today decided to go back to the bank and this guy told me that my query was not filed and submitted,so have to do it again, i'm really not impressed because now im paying for someone's fault of not doing their job, all i want is my money in my account and really i dont think its my problem that the FNB staff did not submit my claim,the company must deal with him but my money must be paid to my account today.