MM
Mpho M
1 reviews | Active since Oct 2009
16 Nov 2018, 08:44
Bad customer service
Been calling almost everyday to check when the delivery of my card will be done. I swear there are no people working there. I hold the line for atleast 12 minutes before I hang up. Question is why am I supposed to be calling them, shouldn't they call me to arrange the delivery of my card?
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
16 Nov 2018, 11:52Good day Mpho,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Nov 2018, 11:52
Official
Good day Mpho,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
MM
Mpho M's updateReviewer Update
19 Feb 2019, 11:44Hi, this issue has been resolved. Thank you for intervening
MM
Mpho M's update19 Feb 2019, 11:44
Reviewer Update
Hi, this issue has been resolved. Thank you for intervening