bad customer service

I went to withdraw money on saturday and i was on the que for 20minutes.As it was my turn to be served i stucked on the front que.the teller by the name of Alfredo kept calling people who came for deposits.He didnt have a decency of telling me if the system is offline for withdrawal or what. 15 people passed me and i was still standing there.I decided to go print the bank statement.A lady came and asked me if i have been helped,i explained the situation and she took my id to print me a statement.i then joined the que again for withdrawal.Things got worse when a teller by the name of Moore told me that a manager is not around to authorise the amount that i want.I had to wait for another 15minutes while she is waiting for the manager.by then other clients where served and i was standing on the side.Finally the manager arrived and told me to wait the system is slow.I couldnt believe it.I spent 3hours in the bank just for withdrawal.I had a very bad experience in that branch.I was looking for someone who could maye help me but when i look at them they were all the same.They were running around like\ chickens without heads".They all need to go for retraining for customer service."""