Bad customer service

Poor service received from the personal loans department. A refund was due to me 2 months ago and they failed to inform me of that. Now I have requested the refund and every time I call in I am given a different turnaround time ranging from 48 hours to 9 days. Strange how if a payment is late, you are hassled every day yet I have to call everyday querying me refund. Thatu promised that payment will be done by close of business today, which obviously didn't happen. A transfer from one Fnb account to another literally takes seconds not weeks.!!!!!!