Bad Customer Service

I am a FNB platinum client, and have been an FNB client for the last decade. I have my cheque account, credit cards, business account, smart bond account and everything with FNB.

My issue arises from my credit card. I have an agreed upon debit date for my credit card, the last two occasions my FNB credit card was debited a day early. Because my credit card debt was taken out early most of my debit orders bounced and myself incurring an additional R1000 worth of fees.

I have since laid a couple of complaints at ********** but no one is contacting me to assist me where needed. The last consultant i spoke to sent me a copy of the terms and conditions, but this unfortunately did not answer my query.

When i sent follow up questions, no response has been received to date.

Furthermore i get a call from FNB collections on a daily basis and get harassed asking when i can arrange payment. i have told them daily that i will not pay until my query gets resolved.

A month down the line and no one is even attempting to assist me in any way.

If we can not come to a suitable agreement, then please can you give me a complaints number so as to take this matter further with the Ombudsman.

Thank you, i hope i receive a reply but i am not holding my breathe.