1 reviews | Active since Oct 2017
Bad customer service
I am disappointed by FNB's customer service. I have tried to contact them for a week now and everytime I call I receive the message that their lines are busy. I need to reverse funds that were made from my account (over R200) and I can't even do this on the app because the amount exceeds R200. I even requested a call back on their website and I'm not surprised that no one has even called me to find out what I need. I expected more from your company.
Good day Tshepang Moagi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Tshepang Moagi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)