Bad Customer Service

on the 8th of August 2018, I opened a business account at FNB West gate Mall and when I was asked if I want my card to be delivered in my address or at the branch, I told the lady that they should deliver the card at the branch I will fetch it, two weeks later I went to the branch to tell them that I haven't received my card they told me that the card is with the courier service and they will deliver the card at my work address, they took all my details on the same day I requested a speed point machine and I was told that the business manager is the one that deals with that and she is out to see a client, they took my account details and they promised to give it to her, Yesterday on the 10 of September I went back to the branch and they were offline, they couldn't assist and I was told that the business manager went to the shops. I'm so disappointed with FNB and if I don't get my card in 12 hours I want this account to be closed, I will go to another bank and I want whatever fees that has been deducted to be refunded, I wont pay for the account that I can't use.