Bad Customer Service

This morning I went to deposit money at FNB Centurion, I used an ATM I inserted my card selected an option to deposit into my account and followed the prompts, i.e. reference and cell number. Once that was done the slot opened and i inserted 1140 into the ATM-slot and it started processing and all of a sudden there was error message saying my deposit is being cancelled. Money money was not returned and i received a slip saying deposit was unsuccessful. I went inside a bank they made me to sign a form and said its a dispute and it will take 2 to 3 days to get it resolved. I indicated that I need this money urgent since I was going to send it to someone who is attending an urgent family matter in KZN. I was told its a procedure and anyone can claim that he had a problem with ATM.

There was no sense of urgency and willingness to assist and I was told of a procedure. I respect that there are process however certain circumstances requires that some matters need to be expedited. I am very disappointed with the service from FNB.