Bad customer service

I am very disappointed with the service I got from FNB.In July I went to their branch at Highveld Mall witbank to activate my (rerseve)Business account the consultant advised me it will take 4-5 working to get my new card.A month later I still haven't received my card.I have been to the branch countless times to enquire and every time I go there I spend 30 minutes or more to be assisted and only to be told "they don't know why it's taking long I must phone the courier.I feel that is unfair I did not open the account with the courier but with the bank.I anyway did call the courier (TakeALot) all I have been getting from them it's empty promises that "we will deliver tomorrow"This whole thing is costing me time and money.Because I have to take time off my business to go and sit at the branch,use my airtime to call the courier .I even paid R140 for a temporary card.Unacceptable !