Bad customer service

Item: FNB (First National Bank)
Rating: 1
Author: Zodwa N

I activated my new account last Thursday at Maponya mall, I am trying to register for online banking however I get an error saying I need to activate my account. I have no joy from FNB ever since I opened the account, I think I am going to regret switching.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Aug 2018, 14:57

Good Day Zodwa ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply21 Aug 2018, 14:57

Official

Good Day Zodwa ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Zodwa N's updateReviewer Update

21 Aug 2018, 17:38

Thank you for the response, I was contacted by a friendly lady Celiwe who assisted me professionally, happy client :-)

Zodwa N's update21 Aug 2018, 17:38

Reviewer Update

Thank you for the response, I was contacted by a friendly lady Celiwe who assisted me professionally, happy client :-)