LM
Louis M

1 reviews | Active since Apr 2014

02 Jul 2018, 12:59

Bad customer service

How can a customer call you guys and hold for 1:30. That's so not on,stop cutting employment costs by customers expense. This can't continue

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jul 2018, 14:21
Official

Good day Louis,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Sales and Sales Contact Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)