1 reviews | Active since Apr 2018
BAD CUSTOMER SERVICE
Dima Kgatso Investment Call Centre (Cash Investments) ********** 737 Time: 16:00 - 16;20
I phoned in to the FNB call centre (this is my first time) everybody was helpfull and very friendly. I was transferd to the investment department and a lady by the name of Dima Kgatso answerd the phone. I politly asked her if I could call her Dima (as this is one hell of long name to keep in a conversation) she didn't answer me .... she just droped the phone in my ear. I called again and tracked her, she same voice the same person. Now... FNB if you value new and existing client please listern no the voice recordings and you tell me, is that the way to treat a client?? All I wanted to do is information to open an investment account.
Good day Amanda Viljoen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Investments who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Good day Amanda Viljoen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Investments who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one