1 reviews | Active since Apr 2018
BAD CUSTOMER SERVICE
Our company opened an account online at the beginning of December 2017. To date, after numerous emails enclosing requested documentation, we are unable to access the account. Upon visiting St Georges Mall Branch and requesting the assistance of a Manager, we were advised that if we open an online account we agree to terms and conditions which includes NOT seeking assistance from a branch. This laci of service is for a Private Wealth Client.
Worst service ever!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***