Bad customer service

Item: FNB (First National Bank)
Rating: 1
Author: Thomas G

I have never in my life been o humiliated and my time being wasted like this. I took out an easy account telephonically with FNB and I lost my card . i went to The Heidelberg Mall branch but when I arrived I was attended by a rude guy called Mandla who wouldn't assist me because I didn't want to speak Isizulu as I dont know the language well!! This was unacceptable but I was able to get a new card

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

27 Mar 2018, 16:21

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply27 Mar 2018, 16:21

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

Thomas G's updateReviewer Update

27 Mar 2018, 19:40

Please do investigate ,worst part He Is the one who was working at the door. Imagine if I left without being Helped?? He is rude and will scare customers away!! Am an FNB Client and I must be respected. I choose English as Medium of communication with FNB! Why should I be forced to speak another language!! Thanks to Ms Essie Van Dyk for helping me !! I Even made her aware of how I was treated

Thomas G's update27 Mar 2018, 19:40

Reviewer Update

FNB (First National Bank)'s replyOfficial

28 Mar 2018, 11:41

Good day

Thank you for your posting.

I have escalated you comments to FNB Points of Presence who had advised me that they had been in contact with you and that the matter had been addressed and resolved.

Please advise if you are satisfied with the resolution.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply28 Mar 2018, 11:41

Official

Good day

Thank you for your posting.

I have escalated you comments to FNB Points of Presence who had advised me that they had been in contact with you and that the matter had been addressed and resolved.

Please advise if you are satisfied with the resolution.

Regards,

Hello Peter Complaints Team

*** (option one)