1 reviews | Active since Mar 2017
Bad customer service
Fnb is making it highly impossible for me to order a new bank card telephonically!! After I reported my card as lost I couldn't access online banking anymore but RB Jacobs on Twitter keeps telling me to use online banking to order a new bank card whilst the consultant said I must go to the branch!! Thinking of closing the account now
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Feedback will be provided within 24-48 hours.
A deposit can be made as there are no restraints on your account.
You cannot get a personalised card as you have a easy account, Cards for this type of accounts are readily available at your nearest branch.
Kind regards,
Feedback will be provided within 24-48 hours.
A deposit can be made as there are no restraints on your account.
You cannot get a personalised card as you have a easy account, Cards for this type of accounts are readily available at your nearest branch.
Kind regards,