1 reviews | Active since Nov 2017
Bad customer service
On Wednesday there was a ********** transaction that happened on my account. I then reported it, I was told to fill in the form and cut up my card which I did. I had 2 debit order transactions go off my account today that I don't know and I called the bank 4 times and they told me to get it reversed at a branch as they couldn't help me. I went to The branch and they say they don't do reversals on a Sunday. Transacting with FNB is so difficult they don't make things easy. It's ********** transaction but they are so relaxed. I'm totally annoyed then I'm told there's 40 days to reverse like really.. my account has been compromised and that's all you can say
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)