Bad Customer Service

I called the FNB telephone service yesterday to find out the settlement amount on my revolving loan, i spoke to a lady by the name of Ashley Jacobs on ***, who asked me to speak to the accounts department, I was bounced from one department to another (and hour later) i got thru to Mosa who sounded constipated and not interested in helping me and i asked him to please put me thru to someone who someone who wants to work and i spoke to Anika (Something like that) she was soooo rude, i asked her why my settlement amount was more that the amount stated on the balance reflecting on Online banking, her response was that its not her business and i need to ask my local branch why is that and she hung up on me.<br> i am truly disgusted by this service, i have been with FNB for over 6 years and this i how i am being treated???<br> the sad part is that this is not the first time it has happened. You need to train your people on hoe to speak to customers.<br> i am considering taking my account else where, as i dont deserve such treatment from people that i trust with my money.