Bad Customer Service

I went to the FNB Silverton branch to deposit money. I went inside the bank to deposit R2000 because I don’t feel comfortable to deposit money at the atm. The lady that works with the machine at the door stop me before I can ask for a ticket.She ask me what do I want to do. I said I want to deposit R2000 into the varisty bank account She said no I can do it at the ATM I told her I don’t want to do it at the Atm because I don’t feel comfortable. She ask what is the amount is. I told her the amount is R2000 She said I still need to do it at the Atm. I did not feel save to do it at the Atm and I think that we should have options as clients how do we want to do deposit, but she assist that I should do it at the ATM because everybody is depositing the varisty monies at the atm I left and did not do the Deposit because I did not know that FNB has a policy that say monies needs to be deposit only at the ATM even if there is a Teller inside the bank Please inform the clients or put a board up to advise us as clients that when we do deposits we need to only do it at the ATM and not inside the bank. Please advise the clients that there is a limit for deposit to be done inside the bank at the Teller