Bad customer service

I’m in a commodity trading industry, for the last year or so I’ve not seen my business banker , it’s very difficult to get hold of her as she’s always in meetings. There’s never been a joy since she became our business banker. Now our account is closed after we’ve made several attempts to rectify the fica that has always being okay all of sudden there’s an issue. FNB is been terrible with their service I’m not happy at all. We’re unable to transact and as a result we’re unable to load for our clients overseas and we are facing serious penalties because of the incompetence and pathetic customer service experience. Our accounts are held At Vanderbijlpark branch. We need urgent intervention to access our funds and close these accounts asap.