aA
adigalbee A
1 reviews | Active since Jul 2017
22 Sept 2020, 09:14
Bad customer service
I am still waiting for a consultant to call me. I logged a complain on Friday and no one has got back to me.
I wanted to reverse a debit order that was unauthorised. I dont want money assist. Is there anybody who can assist me on this matter?
Regards
Helpful (0)
Replies (4)0
Replies (4)aA
adigalbee A's updateReviewer Update
22 Sept 2020, 14:32I got a message from 1 of the Consultants. Bongani. He left me the number where I could call him. I held the phone for a whopping 56 minutes and they hanged up on me. He claimed to have called me but I did not even get a missed call from him. Im not sure how should I get help if I waited since Friday to be called. My airtime is finisjed agter holding for 56 minutes and my phone was hang up.
This is really bad customer service.
This is really bad customer service.
aA
adigalbee A's update22 Sept 2020, 14:32
Reviewer Update
I got a message from 1 of the Consultants. Bongani. He left me the number where I could call him. I held the phone for a whopping 56 minutes and they hanged up on me. He claimed to have called me but I did not even get a missed call from him. Im not sure how should I get help if I waited since Friday to be called. My airtime is finisjed agter holding for 56 minutes and my phone was hang up.
This is really bad customer service.
This is really bad customer service.
aA
adigalbee A's updateReviewer Update
23 Sept 2020, 09:59I tried calling Bongani again this morning. Phone was disconnected. I will not be wasting any of my airtme and my time to call again. You hold on the phone for more than 30 minutes and you get disconnected.
This is really frustrating for me as a customer. What do I need to do to get assistance?
This is really frustrating for me as a customer. What do I need to do to get assistance?
aA
adigalbee A's update23 Sept 2020, 09:59
Reviewer Update
I tried calling Bongani again this morning. Phone was disconnected. I will not be wasting any of my airtme and my time to call again. You hold on the phone for more than 30 minutes and you get disconnected.
This is really frustrating for me as a customer. What do I need to do to get assistance?
This is really frustrating for me as a customer. What do I need to do to get assistance?
aA
adigalbee A's updateReviewer Update
23 Sept 2020, 10:27Dear FNB
I need assistance.
Regards
I need assistance.
Regards
aA
adigalbee A's update23 Sept 2020, 10:27
Reviewer Update
Dear FNB
I need assistance.
Regards
I need assistance.
Regards
aA
adigalbee A's updateReviewer Update
23 Sept 2020, 14:10How can I be assisted? I need assistance from FNB
aA
adigalbee A's update23 Sept 2020, 14:10
Reviewer Update
How can I be assisted? I need assistance from FNB