Bad Customer Service

Good Day

I'm sending this complaint, regarding the R1485.25 that was refunded to me by SARS in 2016. To my bank account number ***, which I was told I withdrew. Yet the bank account was already inactive, meaning the money was taken inside your organization. I've already sent the complain, to the Bankng Ombudsman Services, because you guys don't want to refund me my money. The other reason why, Ieft FNB. Because you guys are con-artists.