Bad customer service

If I could give no star i would.I just spoke to Lydia after being transferd by 3 other agents and not being helped. I asked that my account be closed down as FNB has been charging me 260 rand for 3 months but im no longer using the account and ive aske numerous times for it to be closed down. I asked are you guys crazy ,then Lydia advises that that is abuse of language and she disconnects me and refuses to help me.

I myself work in the call centre industry and this work is not abusive.

I want my account closed and those chargers reversed. You making money off me but i no longer make use of your services.