Bad customer service

I have settled two loan accounts with fnb in November 2022.My accounts are still not closed and updated. After countless emails and phone calls nothing is being done. I emailed the team leader Sharon van Reeder she doesn't bother to respond to my email. When I couldn't pay they threatened me with court orders. Now that I have paid they are not keeipipng their end of the bargain. FNB close my accounts!!