Bad customer service

<p>Last week Friday on the 30th of June, I visited a branch to down great from cheque account to savings.. the lady that was helping me told me that from the branch they can't down great but they send a query somewhere and those people will contact me within 24 to 48 hours. Even today on the 7th of July, I haven't received any call. Instead I called customer service line for help... They also gave me the same story as to that they don't do down greats ... That I should go back to the branch as they are the ones that can do it... what kind of the customer service do we get if people can't help us as customers. If one can't help us why don't they tell us to take our business somewhere else where we can be given good care. Unlike being taking from one pillar to the next. I want answers nd I demand to be given good service as a customer.</p>