Bad Customer Service

<p>So about a year ago I lost my job and I immediately brought it under the attention of the personal loans and credit card department. I even kept paying small amounts to show that I do not have intentions of running away from my debt. I spoke to them often. Luckily after two months I got a new job and caught up the amount in arrears as fast as I could. My accounts are up to date.</p> <p> </p> <p>So imagine my surprise when I app**** for motor vehicle finance and I was turned down. When I enquired the lady from another banking institution said. IT IS YOUR OWN BANK THAT IS CAUSING YOU PROBLEMS DUE TO THE PROBLEM ON YOUR PERSONAL LOAN ABOUT A YEAR AGO. This is absolutely cruel and unacceptable I made arrangements, brought my accounts up to date which keep in mind was not even behind for three months but only for two months.</p> <p> </p> <p>SURELY THIS IS NOT FAIR AND NO WAY TO TREAT YOUR CUSTOMERS WHO HAVE BEEN BANKING WITH YOU FOR ALMOST TEN YEARS.</p> <p> </p> <p>SO PLEASE ENLIGHTEN ME BY LETTING ME KNOW HOW LONG MUST I BE PUNISHED FOR SOMETHING OUT OF MY CONTROL BEFORE YOU RECTIFY MY CREDIT STATUS.</p> <p> </p> <p>IF THIS IS NOT RESOLVED I WILL CLOSE MY ACCOUNTS AND DO BUSINESS WITH CAPITEC BANK OR ANY OTHER INSTITUTION EXCEPT YOURS. I WILL ALSO GO TO A LAWYER IF I NEED TO BECAUSE SURELY THERE ARE CERTAIN GUIDELINES TO FOLLOW BEFORE YOU CAN GIVE A PERSON A BAD CREDIT REPORT.</p> <p> </p> <p>I AM SO DISAPPOINTED IN FNB AND WILL NEVER DO BUSINESS WITH THEM AGAIN EVEN IF IT MEANS HIGHER INTEREST RATES ETC.</p> <p> </p> <p>Hopefully everyone reading this will never be in my position and loose their jobs as it can happen to anyone. So if you are banking with FNB be AWARE they will give you a bad credit rating even if you only fall one month behind and you rectify it as fast as you can.</p> <p> </p> <p>And then there slogan is FNB HOW CAN WE HELP YOU? IF YOU ASK ME THEY CAN HELP YOU BY GIVING YOU TROUBLE!!!!</p> <p> </p> <p> </p>