Bad customer service

<p>I had a new credit card issued after I lost the previous one. The card was cancelled by FNB without any notification. When I contacted them to find out why the card numbers on my online profile and the physical card where different I was informed that the previous card has been calnceled and that a new card has been ordered. There was no communication of this unlike the card I had received. On 29 May I called and was informed that the card will be delivered on 01 June which didnt happen. I made a follow on 02 June and was told that the matter will be escalated and the card will be delivered on Monday, 05 June. This didnt happen. This morning I spoke to another consultant who told me that FNB has a lot of customers and that is the reason why the card is taking longer to be delivered. I have had NO communication from FNB regarding this and had to call 4 times to make a follow up. I didnt receive feedback on the compaint I logged on 02 June even though their system says they respond within 24hours. I am supposed to be a Platinum client with a team of bankers who are available to assist but I have had to spend money on calls to follow. This is bad customer service. Ref no; RY ********** 9242, RV ********** 4896. </p>