Bad Customer Service

<p>When phoning to cancel the missing cheque card - the person my wife first went through when she selected lost card - only half listened to what she said before transfering her to another section. Then secondly when trying to find out what was the last transaction on the card as well as ordering a new one my wife which has full authorisation powers on my account was not allowed to act on my behalf - what is the point of this ? Even when we explained that I was busy driving and could not talk and drive the rude sales rep still only wanted to speak to me even though I had explained to him that I was driving and my wife was sitting beside me getting relevent information. If this keeps up I will take my business elsewhere. </p>