BAD CUSTOMER SERVICE

<p>On Sun 9.01.17 I went to Usave Jeffs, i wanted to withdraw money over the counter in order to save on bank charges, to my dismay the transaction was declined but it appeared on the ATM slip. I contacted the bank who told me about a dispute form that i need to complete alternatively i need to go to the bank, i contacted the bank again the monday, after explaining to their customer service consultant 3 times what happened i was send for authentication, but no help. They could not pick up the transaction and i was told i could call back in 3 days time, that i did went through the same pathetic customer services agent's service and was send a form to complete, I completed the form send it via email not a single sms from FNB telling me what the next process will be, after that i called them again on Sat 14 Jan, a very nice agent helped me this time around and told me there are no notes made on my account and it will take 7 days for someone to look at my dispute and the refund can take up to 30 days. its January, my brother went out of his way to send me this money that i needed urgently and after 1 week FNB did 0 to my account.</p> <p>And that is not all, I asked for a overdraft facility upon which the agent told me someone will contact me within 48 hrs , up till today no one contacted me from FNB and today is the 14th and I was told this the last week Sunday.</p> <p>Now if this is not pathetic service, then i don't kow.</p> <p>I have a Gold Cheque account with FNB but their funeral cover money and their R239 bank fees they can deduct every month but when it comes to putting your money where your mouth is, thei FAIL>>>>> I'm really dissapointed in their Service.</p> <p> </p>