Bad customer service

<p>It looks like I only get a response from fnb after logging a complaint with Hello Peter. Here we go again. After a 2 weeks of struggling between branches and call centers just to do a sim swop I decided to get Hello Peter involved. Someone called within 4 hours and said that the right department will call me back within 48 hours, that call took 2 weeks. The lady that called said she just need to find out something and she will get back to me, it has now been more than a week and still nothing. It's now more than a month and still on the same position as I started this hole thing. Maybe its better to just close my account and everything linked to it.</p>