1 reviews | Active since Dec 2016
Bad Customer Service
<p>I do not want to make this a long conversation and want to get straight to the point. After 2 weeks, several visits to branches (unnecessary) because call centers tell me to go there and when I'm at the branch the teller just call the call center, I mean really. The call center for FNB connect has no idea what they talking about as everyone has a different story. Anyways, after all, this they tell me that I can not have a sim swap done, even thou the current number belongs to FNB they can not do a sim swap to the new FNB package</p>
Good day Mr. lavstaden1
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. lavstaden1
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***