Bad customer service

<p>so i had an agreement with Momentum and i do not know how it came to them debiting my account three times after i canncelled them way ago,three amounts went off my account and unfortunately the other two came to my account wen i did not have enough funds and left my account in a minues,i called on Wednesday and the consultant i spoke to said she has sent the query to CBS reversal,for them to reverse the two charges and i will get the money back latest today,after receiving an sms that my reversal request was declined i called again and spoke to Tevin from the ********** 404 and he said i will not get the money back as i havt to contact momentum,i told him should i have been told that yesterday,i would have done it but yerstady i was told its possible for the unpaid charges to be reveersed as long as i sent through a request which was done on my behald,now am told something contradicting the first consultant and told i will not get the charges reversed,now that is no fair,they should be a uniform way of doing things and am sure all consutants should knpw how the process goes,not being old this by one person and the other by another person,as a client how must i fee,where is the competence in that kind or service??</p>