Bad customer service

<p>Good day</p> <p> </p> <p>FNB have been advertising how easy it is to switch to them.</p> <p> </p> <p>I have been waiting 3months for my credit card and have been into 2 different branches and still no credit card. Every time I leave the branch they tell me its been sorted now i will be able to have my card within a week. Amd when i phone to follow up on this fnb call centre say i need proof of residence</p> <p> </p> <p>these forms where submitted when i activated my cheque account and again after that for my credit card.</p> <p> </p> <p>they cant tell me whats going on with this issue , but i have been paying every month for the credit card. How do they charge me for this card but i dont have a credit card????</p> <p> </p> <p>this is so unprofessional and Im regretting moving to FNB</p>