Bad customer service

Wednesday, 23 December, 2020 & Thursday, 24 December, 2020 & Friday, 25 December, 2020 & Saturday, 26 December, 2020 & Sunday, 27 December, 2020 & Monday, 28 December, 2020 & Tuesday, 29 December, 2020 Khahliso Phamotse FNB Card Division RE: FNB - CARD 7223 & CARD 9532 - ***NF

Your email dated Wednesday, 23 December, 2020 @ 03:45 pm refers:

1. I, Mr. L. Claassen sent the email not Ms. Oliver, therefore address me; 2. Note that I, Mr. L. Claassen have full singing powers on this account; 3. You did not address the following: Still waiting for for card 9532 which expired to be delivered at Brooklyn Mall branch. This card is in my name since I have signing powers on the account. Can you follow up? This card is in the name of Mr. L. Claassen. 4. Please note: I do not pay any extra fee for the delivery of the cards to Brooklyn Mall Branch. 5. The branch in Brooklyn Mall is for months closed now and on inquiry today, Monday, 28 December, 2020 the security informed me they don’t know when the branch will be opening. 6. I have received 5 calls from number *** – on the 5th call the person speak at last – please ask your staff to identify themselves and also from where they are calling; 7. The staff member could not understand “power of attorney” over the account. 8. Requested her to send an email with the details of the Courier service, telephone no and email address, she did not do this. 9. I just give up with the level of service from FNB.