Bad Customer Service

<p>Yesterday I phoned the call centre to get more information on Revolving Loan application I app**** for. I did not accept the application as I needed to get more information regarding the loan.</p> <p> </p> <p>So I then decided to phone the call centre from my Cell Phone I had to load R60 Airtime and I had R30 on the phone. I was transferred from department to department as I was not at the correct department an I know my airtime will not last if I don’t get to the correct the department. I then got cut off while be transferred from Department to the other.</p> <p> </p> <p>I eventually got to the department that was of no help for me.</p> <p> </p> <p>I am very disgusted in the way FNB handles customers over the phone and does not give the option to call back the client immediately, and the way they transfer you to the wrong department is totally unacceptable. I had to waste my airtime as an result of *********** staff and still don’t have all the answers I am looking for.</p> <p> </p>