1 reviews | Active since Jul 2011
Bad customer service
<p>on the 15th July at 17:39 I bought electricity at the FNB atm in Brackenfell and i got a reciept saying "We have encountered a problem, please call or visit the nearest branch". i then went to buy electricity somewhere else as it was needed asap. after an hour i got a token for the electricity whereas i already bought one. today i called FNB for the refund and Portia told me that she couldnt refund and i requested to speak to the manager where they let me hold for 20 munites.</p>
Good day khanyonyon,
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is 965159.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day khanyonyon,
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is 965159.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)