1 reviews | Active since Oct 2017
BAD CUSTOMER RELATIONS
I have had a very bad and unprofessional relation FNB. i have been calling there Home loans and Mortgage Protection plan department for the part 2 weeks now regarding a confirmation email/letter that MPP had to send to Home loans regarding my Life cover so that home loans can confirm that all requirements have been meet. Every time i call in i am transferred from home loans to MPP and no one can assist me. This is very frustrating as i am a new customer to FNB and this is the treatment that i have received. i have requested on numerous occasion to speech to a manager or team leader and have been told that there do not have one as there is someone starting on the 1/11/2017.
I'm really frustrated as this is delaying the process of me registration my new house.
Hello Dante-pPllay
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Dante-pPllay
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)